Assignment 3 Securing a Global Logistics and Transportation Company. | CSIS 343 - Cybersecurity

4. Communication Strategies (Continued):

d. Regulatory Bodies and Government Transportation Agencies: - Communication Channels: Establish dedicated communication channels with regulatory bodies and government transportation agencies. This may include direct contact points, reporting portals, and liaison officers. - Timely Reporting: Adhere to regulatory requirements for reporting cybersecurity incidents promptly. Provide comprehensive and accurate information to assist in regulatory assessments. - Collaborative Approach: Foster a collaborative relationship with regulatory bodies. Proactively engage in discussions on cybersecurity measures and share best practices. e. Customer Communication: - Customer Notification Plan: Develop a clear plan for notifying customers about the incident. Define communication channels, frequency of updates, and the level of detail to be shared. - Transparency and Honesty: Be transparent about the nature and scope of the incident without compromising sensitive information. Honest communication fosters trust and shows a commitment to resolving the issue. - Customer Support: Establish a customer support team to address inquiries, concerns, and issues arising from the incident. Provide assistance and guidance on any necessary actions customers may need to take. f. Media Relations: - Designated Spokesperson: Designate a spokesperson for media interactions. This individual should be well-versed in both technical and non-technical aspects of the incident, capable of conveying information accurately and in a manner understandable to the public.

• Media Messaging: Develop consistent messaging for media interactions to avoid confusion.

Emphasize the steps being taken to address the incident and reassure the public about the company's commitment to cybersecurity.