Assistance needed b | Education homework help

1. Describe group decision making in organizations.

9–2 © 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Chapter Learning Objectives After studying this chapter you should be able to:

9–3 © 2012 South-Western, a part of Cengage Learning The Interpersonal Nature of Organizations

• Interpersonal relations and group processes

pervade all organizations and are vital in managerial activities –Interpersonal dynamics—types of interactions

• Between individuals
• Between groups
• Between individuals and groups

9–4 © 2012 South-Western, a part of Cengage Learning Outcomes of Interpersonal Behaviors Need Satisfaction Conflict Social Support Synergy Results of Interpersonal Relations 9–5 © 2012 South-Western, a part of Cengage Learning The Nature of Groups

• Group Defined

–Two or more people who interact with one another such that each person influences and is influenced by each other person

• Categorization of Groups

–By degrees of formalization

• Formal groups—established by organization
• Informal groups—self-created by members

–By degrees of permanence

• Permanent
• Temporary

9–6 © 2012 South-Western, a part of Cengage Learning Characteristics of Groups

• Members may identify a little or not at all with the

group’s goal

• Members may satisfy needs just by being members
• Behavior of individuals both affects and is affected by

the group

• Accomplishments of groups are strongly influenced by

the behavior of their individual members

• The work group is the primary means by which

managers coordinate individuals' behavior to achieve organizational goals

• The behavior of individuals is key to the group’s success

or failure 9–7 © 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use

FIGURE 9.1

A General Model of Group Dynamics 9–8 © 2012 South-Western, a part of Cengage Learning Types of Groups Categorization of Groups Formal Groups Command Task Affinity Informal Groups Friendship Interest 9–9 © 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use Table 9.1 Classification Scheme for Types of Groups

RELATIVELY

PERMANENT

RELATIVELY

TEMPORARY

Formal Command Groups Task Groups Affinity Groups Quality-assurance department Cost-accounting group Search committee for a new school superintendent Task force on new- product quality New-product development group Informal Friendship Groups Interest Groups Friends who do many activities together (attend the theater, play games, travel) Bowling group Women’s network 9–10 © 2012 South-Western, a part of Cengage Learning Stages of Group Development

• Four-Stage Development Process of Groups