BUS 310 Week 3 Assignment - BUS 310 - Stuvia US

BUS310

Week Three Assignment Managing Conflict and Communication with Employees Part 1: Initial Planning During the meeting with Jennifer and Robert, my goals will be to gather the details and facts to work towards a common solution. I will start by asking open-ended questions and encourage Jennifer and Robert to take turns providing their account of the situation while actively listening. I will make sure I provide a safe comfortable environment for them and myself. I will constantly reassure both parties to make sure they understand they are both being heard and they are important. I will make sure both parties understand that I will not choose sides but will use the information from both parties to work towards a solution. The next step is to determine actions and/or solutions for the situation. I will ask both parties how they feel the situation should be handled. I will let them voice their opinions and concerns on how to avoid this situation in the future. During this whole process, I will maintain a positive professional tone. The location will be held in my office with a closed door to provide privacy and confidentiality. During these conversations, I would likely have to provide empathy when emotions arise. Lastly, I will assure you that both parties are educated and reminded of the company policies, expectations and procedures. I will plan mandatory training as and if necessary. By explaining the policies and expectations, I will make them clear and understandable to prevent future situations. I will develop a plan for Jennifer and have weekly follow-ups. Robert will have , weekly training and follow-ups to ensure he understands the importance of harassment. Part 2: Questions and Conclusions I would ask Jennifer these questions listed below. These questions would be conversation starters to make Jennifer comfortable talking about the situation and seeing how she feels. This will help me determine the resolution to ensure she will be safe at work going forth and know how to report any type of situation that she isn’t comfortable with. Can you tell me what has been happening? When did harassment start and how often does it happen? Do you have any documentation or evidence of the harassment such as messages or emails? How are you feeling about the situation? Have you spoken to anyone about the situation? Have you reported this to any authorities such as a supervisor or HR? Do you feel safe at work? Would you like assistance finding resources such as counseling or well- being programs? I would conclude with Jennifer by making sure she has support, resources and assistance if she wants it. I will let her know that this is a serious matter, and we do not take it lightly. I will be following up with her weekly if she is comfortable. I will help her with documenting the incident and how to report them. I will address and prepare any procedure to make sure Jennifer feels safe and comfortable in the workplace. I would follow up by asking questions such as “Has anything changed at work since you reported the issue?”, “Do you feel your concerns are being taken serious?”, “Are you comfortable with how things are being addressed?” and “Is there anything I can do to support you right now?”. The conversation will be documented, and times and dates will be set up for follow-ups.