Discussion board | Applied Sciences homework help

10. Invitation to Insight

Explore your present level of nonverbal effectiveness and consider how you might improve it. a. Using the form that follows, identify an important business or professional context from your life (e.g., in meetings, with customers, on the phone). If you are not currently working, choose a context from school (e.g., in-class discussions, meeting with professors). b. Using the information in this chapter, describe in the form given in this exercise both the aspects of your nonverbal behavior that are effective and those you could improve. c. Interview someone who has seen you operate in the context you are analyzing (e.g., a colleague, supervisor, professor, fellow student). Explain the types of nonverbal behavior described on pp. 97–104. Consider the interviewee’s opinion of your nonverbal communication in this context, and describe how you could communicate more effectively. d. Based on the information you have compiled, develop an action plan that describes how you can improve your nonverbal effectiveness in the context you are analyzing. 110

WORKPLACE CONTEXT

Effective Behaviors Ineffective Behaviors Suggestions for Improvement Self-appraisal Self-appraisal 246 Self-appraisal Self-appraisal Other’s appraisal Other’s appraisal Other’s appraisal Other’s appraisal Context Effective Could Do Better (Describe How) Self-appraisal Other’s appraisal Action plan 1. 2. etc. For further review, go to the LearnSmart study module for this chapter. 111 247 references 1. Keysar, B., & Henly, A. S. (2003). Speakers’ overestimation of their effectiveness. Psychological Science, 13, 207–212. See also Wyer, R. S., & Adaval, R. (2003). Message reception skills in social communication. In J. O. Greene & B. R. Burleson (Eds.), Handbook of communication and social interaction skills. Mahwah, NJ: Lawrence Erlbaum.