GB560 All Assignments latest 2018 may (No Unit 6 Assignment)

GB560

Designing, Improving, and Implementing Processes Unit 1 Assignment Assignment: Applying a Model to Address a Business Process Change In your Reading you reviewed the Capability Maturing Model (CMM) and in the Learning Activity you briefly practiced with the Kotter 8-Step Model. Now you will apply one of these models to address a business process change needed at the organization of your choice. You will also apply Porter’s 3-phase process from the learning activity to suggest a strategy and steps to be taken in each phase. Prepare your original Business Process Change in a Word document using APA format. Use the Writing Center accessed through the Academic Tools area of the course by selecting Academic Support Center. You can also consult APA Central located in the Academic Tools area as well. Do some research to obtain your selected specific industry and/or organization resources. If confidentiality is a concern regarding the organization you selected, choose a publicly traded company instead. Ultimately it is your responsibility to ensure you do not share any of an organization’s proprietary information.

Checklist:

Select one industry from those recommended below and then choose one of three types of organizations provided for that industry. Select an existing company in that industry or use your current organization and industry, and do some research. Then choose a business process change at that company you might propose and address the checklist items (a) through (f). -Medical Care: Hospital; Clinic; Hospice -Manufacturing: Computers; Textiles; Electronic Equipment -Service Industry: Retail; Restaurant; Supermarket -The organization for which you work. (Be careful not to share proprietary information.) (a) Provide the name of an existing organization. Ensure you have access to the information required for this project and protect your selected organization’s proprietary information. You can select a publicly held organization if proprietary information is a concern. (b) Describe the organization’s size (locations, divisions, employees) and summarize the primary mission and vision of the organization. Do not simply copy from the organization’s mission or vision statements. (c) Based on your research of the organization, identify and explain a single business process change that the organization will need to undertake in the coming year. The change can result from new or improved technologies, economic issues, or changes in the marketplace. (d) Utilizing either (1) the Capability Maturing Model (CMM) or (2) the Kotter 8 Step Model from the Learning Activity, outline briefly what changes need to be undertaken at each of the stages. -Explain how using the chosen business process will improve organizational performance. (e) Evaluate Porter’s three-phase process (page 29, figure 2.1 and also see the Learning Activity) for defining a company strategy, and create a simple chart of the recommended change addressing issues in each phase. (f) Use APA format and citation style and demonstrate consistency in the body of the paper, indenting paragraphs (paragraphs should consist of at least 3–4 sentences each) , proper margins, citations, and references. You should use 5 references for this paper properly cited and referenced using APA format and citation style. A paper missing references will receive an automatic 20% reduction in grade. Note: Your paper will be submitted to Turnitin? to check for originality. Access the rubric Submit your 3–4-page paper with additional title and

references pages in APA format and citation style to the Unit 1 Assignment

Dropbox.

GB560

Designing, Improving, and Implementing Processes Unit 2 Assignment When planning and executing a business process change, it is recommended to use a diagram. This visual representation of the process allows key stakeholders to provide input on the work to be performed, and the resources required to participate in this initiative.

Do some research on one of the following topics:

Transformation at IBM under CEO Ginni Rometti Diversifying products at a coffee company Implementing security at a home rental website Implementing a robotics department at a home security company

Checklist:

Prepare two general process diagrams (see figure 9.2) for the Business Process Change you selected based on your researched topic. -Diagram the current process steps taken by the organization for the process. -Diagram any adaptations to the process steps after the change process is approved. Provide a written explanation of each of your process diagrams. Evaluate and address the importance of the existing and future diagrams and how they assist the organization in determining the validity of the suggested change. Your response to this question should be 3–5 paragraphs in length. For assistance with APA see “APA Style Central” in the Academic Tools area of the course. Access the rubric Submit your minimum 3–5-page paper with an additional title and references pages in APA format and citation style with correct spelling and grammar to the Dropbox.

GB560

Designing, Improving, and Implementing Processes Unit 3 Assignment Applying PMBOK Concepts to Process Change You will be submitting this Assignment as an individual document. Remember, you should not attempt to address the questions asked without first completing the required Reading (you may find you need to do additional research using the Library or the Internet). Your assignment is to apply PMBOK concepts to enable a business process change to occur based on your chosen scenario from the topics below.

Choose one of the following topics:

-A retirement home wants to acquire self-drive vehicles to enable their elderly residents to shop around the corner from the retirement home. -A Hospice Care facility wants to introduce robots to converse with patients and relay and complete simple patient requests. -A building manufacturer wants to institute virtual reality tours of building sites in 3D for clients to save on gas and time. -You can identify a business process change at your current or former employer. You will be responsible for maintaining information confidential.

Checklist:

Select one specific activity to be performed within the process change and explain the process (Ex: For a rebranding of a toothpaste you might specify the decision making process used to determine how to repackage the product.) Explain where that selected activity would be performed within the organization and who would perform the task and manage it, measure it, and evaluate task completion. Make sure you separate out the information requested. Do not place the information in a large block paragraph. Delineate and describe the differences between measuring human performance and task completion. Describe how Six Sigma would be used to evaluate, measure, and encourage continuous improvement concerning the scenario topic you chose. Provide an original fishbone diagram that addresses one risk, a potential defect, or a problem that may result from the change which may impact goal attainment. Explain the value of your fishbone diagram as a visual representation. Your response to these questions should be in an essay format with correct spelling and grammar and 3–5 pages in length not including a title page and references page. Your Word document should follow APA format and citation style. See “APA Style Central” in the Academic Tools area of the course for additional help with APA.

GB560

Designing, Improving, and Implementing Processes Unit 4 Assignment Organizational Structure There are three types of general organizational structures as noted in your Reading area. Most often, structures that necessitate a high degree of collaboration accomplish the latter via the Internet in conference rooms, Google Hangouts™, Adobe Connect™ rooms, etc. Based on your understanding of the three organizational structures types, your readings, and Learning Activity, address the checklist items.

Checklist:

(a) Explain the pros and cons to each of the three organizational structures referred to in the Reading area. (b) Describe the organizational structure you would prefer if you were the project manager and explain why. (c) Further explain how the organizational structure you would choose would affect process management versus the other two organizational structures and explain why. (d) Scenario: An organization is changing from an HR department hiring process to having each functional manager hire their own personnel after the website has automatically screened applicants’ resumes. The qualifications will now be entered by the functional manager into the website hiring system versus having the HR department conduct the hiring process. Explain what data you would examine for both the pre- and post-change management project steps to assess the change and provide your reasoning. Access the rubric Your response should be in the form of a minimum 3-page paper with an additional title and reference page using APA format and citation style with correct spelling and grammar. Submit your paper to the Unit 4 Assignment Dropbox.

GB560

Designing, Improving, and Implementing Processes Unit 5 Assignment Building Execution into the Change Management Plan You have read about and practiced with various concepts concerning change management processes and executing change management plans. Now you will apply that knowledge to a company scenario, building in implementation into the process so it is actionable. Scenario: You own a fairly successful eatery and microbrewery with cafe tables that seat 1,000 customers at any one time and serve several types of ethnic food in a large barn-like space in Chicago, Illinois. The restaurant has 15,000 square feet with 25-foot ceilings. After several years in business, and increasing competition, you have decided that you are really in the entertainment business. Besides food offerings, you decide you will create a large games venue with a small stage for live entertainment. Since you can put in a second floor above the restaurant area you will not have to worry about purchasing extra land. You currently have 60 employees which includes four (4) managers that work either day or evening shifts 7 days a week. You determine only another 20 employees will need to be hired to service the games area of the venue where drinks will also be served. The bank to which you are applying for an expansion loan wants to see how you will plan for this major change and how you will execute this plan successfully to justify the loan. Provide a convincing introductory memo (i.e. cover memo) to the banking officer that will summarize your basic change management plan that will convince the officer to approve the loan. You may consult the Writing Center regarding writing persuasive memos through Academic Tools. Respond to the checklist items below in an essay consisting of 4–6 pages in length with an additional title and references page in APA format and citation style and a memo that will summarize your plan and persuade the loan officers.

Checklist:

Identify the goals of the change management initiative. Provide an initial action plan for implementing your change initiative based on priorities. Explain what tools and processes you will use to implement your action plan. Explain how each step will be executed in the change management process to make it viable. What leadership strategies will you use to ensure the plan is executed successfully? Access the rubric Submit your (1) persuasive memo and (2) the 4–6-page paper with additional references page in APA format and citation style to the Unit 5 Assignment Dropbox.

GB560

Designing, Improving, and Implementing Processes Unit 6 Assignment Evaluating the Business Change Process In this Assignment you will provide a critical evaluation of a business process in the scenario provided. The final response for this

Assignment will be a 15–17 slide PowerPoint presentation with audio. The audio

portion transcript is found in the notes section below each slide. The presentation includes a cover slide, abstract, body addressing the checklist items, and APA citations and references. Background: Mohammed Yunus is the founder of the concept of microfinancing. His initial impetus to provide financing to individual small family owned businesses in India and elsewhere inspired a movement that has spread across the world with some controversy as to the real benefits of such financing. See the founder’s website for some background on microfinancing. In addition, you practiced with some of Geert Hofstede’s cultural dimensions in the Learning Activity that you will now use to address any cultural considerations in your evaluation of the business process described. Scenario: You were recently hired by a nonprofit organization that is headquartered in Montreal, Canada. This organization, Beacon of Hope (BOH), had a mission of providing financing to businesses who wished to start a business in third world countries. Two years ago, they changed their mission to providing microfinancing to individuals in third world countries who want to start up a small business in their own country. The first two countries they focused on were Angola and Ghana. After two years in operation, it has become apparent that a change is necessary. Choose either Angola or Ghana to evaluate

the organization’s current process addressing the following concerns:

Here are some of the reported problems:

-Only 225 applications were received from prospects concerning each of the two countries. At the 2-year mark, the expectation was 1200 applications for each. -The application processing time is taking 4–6 months. The original goal was 2 months. -Only 100 applications have been approved for each country, and the average loan is $10,000. -The most recent report shows that only 15% of the businesses funded are still in operation. -Accessing the microfinancing funds has proven problematic using in-country banks. -Accounting for the expenditure of funds by BOH has been difficult to track. -Loan delinquency is a major concern due to business failure. Checklist: Evaluate the business change process by

researching and addressing the following:

Provide an overall assessment of the existing program and what needs to be changed to be viable. Analyze the likely reasons that the application processing time for microfinancing is taking 4-6 months. Identify the stakeholders who should be involved in this change management process and explain BOH’s responsibility towards these stakeholders. HINT: A stakeholder is any person, group, or organization that has a positive or negative impact on the work or anyone who might be affected by the outcome. Explain how you will evaluate success once your proposed plan is in place. Access instructions concerning how to add audio to PowerPoint presentations and adding notes to a presentation. The professional presentation should include a cover slide, abstract slide, body of the presentation addressing the checklist items, with APA citations and references (i.e., separate references slide). Access the rubric Submit your 15–17-slide professional PowerPoint presentation with audio including audio transcript in form of notes added below each slide. The presentation includes a cover slide, abstract, body addressing the checklist items, and APA citations and references.