Human resource management week 4 assignment | CRJS 6435 - Human Resource Management: Building a Capable Workforce | Walden University - Minneapolis, MN

Human Resource Management WEEK 4 ASSIGNMENT Mishawn6SEE ATTACHMENTS BELOW

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Week 4 Assignment: Applying Crisis Intervention Theories and Models Theories and models of crisis intervention frame and inform the decisions you will make to resolve the issues that come before you. Theory explains a phenomenon and is intangible – it tries to define the “why” and the “what.” A model simplifies the theoretical ideas and provides concrete steps or stages about what to do in a crisis. For example, one may have a theory, or idea, of their dream house: it will explain why the house is the dream house and what the dream house includes. Once the theory of the dream house is defined, one could take it to an architect, who can then make a model that will define the steps to build the house according to a plan. It takes the dream from a theory or idea to something that is more real, tangible, or applicable. For this Assignment, you will examine crisis intervention theories and apply a model to a critical incident. Resources Be sure to review the Learning Resources before completing this activity. Click the weekly resources link to access the resources. To Prepare · Review the Learning Resources and Course Announcements. · Consider critical incidents from the past year and select one that you can use for the discussion. · Review the steps of the psychological first aid model By Day 7

Submit a 3- to 4-page paper. In your paper:

· Describe a critical incident you have heard about in the news in the past year (local, regional, national, or international) that is of interest to you, but not a crisis you have experienced personally. · Choose one of the theories discussed by James and Gilliland (2017) you see as the best approach for your selected critical incident (James & Gilliland, 2017, p. 14-18). · Describe the theory. · Justify why it is the best approach to your chosen crisis. · Then, review the Crisis Intervention Models (James & Gilliland, 2017, p. 19-23). Explain which model you see as most appropriate in responding to your chosen critical incident. · Review the Psychological First Aid model, and apply all eight steps of the Psychological First Aid Model to the crisis you selected. · Identify one characteristic and one competency you consider important for the HSPP in this critical incident response.

REFERENCES/RESOURCES

James, R. K., & Gilliland, B. E. (2017). Crisis intervention strategies (8th ed.). Boston, MA: Cengage Learning. · Chapter 1, “Approaching Crisis Intervention” · “Theories” (pp. 14-22) · “Characteristics of Effective Crisis Workers” (pp. 23-25) · “Rewards” (p. 25) Myer, R. A., & Moore, H. B. (2006). Crisis in context theory: An ecological modelLinks to an external site.. Journal of Counseling & Development, 84(2), 139–147. Roberts, A. R., & Ottens, A. J. (2005). The seven-stage crisis intervention model: A road map to goal attainment, problem solving, and crisis resolution. Links to an external site. Brief Treatment and Crisis Intervention, 5(4), 329–339. http://dx.doi.org/10.1093/brief-treatment/mhi030 Ted.com. (2015, February 17). How childhood trauma affects health across a lifetimeLinks to an external site. [Video]. Nadine Burke Harris. Note: Time Estimate 16min. Walden University, LLC (Producer). (2010a). Crisis counseling competence, part 1 [Video]. https://waldenu.instructure.com Note: Time Estimate 13 min Walden University, LLC (Producer). (2010a). Crisis counseling competence, part 2 [Video]. https://waldenu.instructure.com Note: Time Estimate 9 min Applying Crisis Intervention Theories and Models A critical incident that drew significant national and international attention in the past year was the series of major cyberattacks that disrupted essential services across multiple sectors in 2024. According to cybersecurity reporting, 2024 saw a surge in largescale cyberattacks targeting critical infrastructure, healthcare systems, and government services, with several incidents causing widespread operational shutdowns and public safety concerns Cyber Management Alliance. These attacks were described as some of the most significant technological crises of the year, affecting daily life and exposing vulnerabilities in systems relied upon by millions of people. One of the most notable incidents involved ransomware attacks that crippled healthcare networks, delaying patient care and forcing hospitals to divert emergency services Cyber Management Alliance. This type of crisis—rapid, unexpected, and affecting large populations—provides a strong foundation for applying crisis intervention theory and structured response models. Crisis Theory Selection: The Ecosystemic Crisis Theory Among the theories discussed by James and Gilliland (2017), the Ecosystemic Crisis Theory is the most appropriate for understanding and responding to this cyberattack crisis. Ecosystemic theory views crises as events that occur within a complex system of interacting personal, social, environmental, and technological factors. Rather than focusing solely on the individual, this theory emphasizes how multiple systems—family, community, institutions, and society—interact to shape both the crisis and the response. Ecosystemic Crisis Theory argues that crises cannot be understood in isolation; instead, they must be examined within the broader ecological context that influences human functioning. This includes cultural norms, organizational structures, communication networks, and environmental stressors. The theory highlights how disruptions in one part of the system can cascade into other areas, creating widespread instability. In the case of a cyberattack on critical infrastructure, the crisis is not limited to the immediate technological failure. It affects hospitals, emergency services, businesses, families, and individuals who rely on these systems for safety and daily functioning. This theory is the best approach for the selected crisis because cyberattacks are inherently systemic. They do not target individuals directly but instead disrupt the interconnected systems that support societal functioning. The ecosystemic perspective allows crisis responders to consider the multilayered impact of the attack—such as how hospital shutdowns affect patient care, how communication failures affect emergency response, and how prolonged service outages affect community stability. It also supports coordinated intervention across multiple agencies, which is essential in largescale technological crises. By using this theory, crisis responders can better understand the ripple effects of the cyberattack and design interventions that address both immediate needs and systemic vulnerabilities. Crisis Intervention Model Selection: The SixStep Model James and Gilliland (2017) outline several crisis intervention models, but the SixStep Model is the most appropriate for responding to the cyberattack incident. This model includes: (1) defining the problem, (2) ensuring client safety, (3) providing support, (4) examining alternatives, (5) making plans, and (6) obtaining commitment. It is structured, adaptable, and effective for crises that involve widespread disruption and uncertainty. The SixStep Model is particularly useful because it provides a clear, actionoriented framework that can be applied across multiple levels of crisis response—from individual victims to organizations and communities. In a cyberattack crisis, responders must quickly define the scope of the problem, assess risks to public safety, and provide emotional and practical support to those affected. The model’s emphasis on exploring alternatives and developing concrete plans aligns well with the need for rapid decisionmaking and coordinated action during technological emergencies. Additionally, obtaining commitment ensures that individuals and organizations follow through with safety measures, recovery plans, and longterm resilience strategies. Applying the Psychological First Aid (PFA) Model The Psychological First Aid model includes eight core actions, all of which can be applied to the cyberattack crisis: