Management of health care organizations: week 3 | Management homework help
2. Your Critique (50%)
REHABILITATION CENTER HUMAN RESOURCE MANAGEMENT
CASE STUDY SITUATION
The COE of the Rehabilitation Center has called a meeting to get your feedback on Mr. Jack Orestes, a Surgery department manager. Mr. Jack Orestes is what some people call “from the old school” of management. He is gruff, bossy, and often shows an “it’s my way or the highway” attitude. Mr. Jack Orestes is about five years from retirement. Mr. Jack Orestes has a high turnover rate in his department. There have been several complaints on company surveys about him from his department and from outside his department. People have commented on the fact that Mr. Jack Orestes is “rude” during meetings and doesn’t let others contribute. There are times when he has belittled people in meetings and in the hallway. He also talks about his staff “critically” or “negatively” to other managers. But Mr. Jack Orestes also is a brilliantly talented person who adds a vast amount of needed knowledge and experience to the Rehabilitation Center. He is extremely dedicated to the center and lets people know this by his arrival each day at 6:30 a.m. and his departure at 6:00 p.m. He has been with the Rehabilitation Center for 32 years and he reports directly to the president. Mr. Jack Orestes has gone to the HR department and complained that the people his supervisors hire are not a good fit for the center. The new employees don’t listen and they have a poor work ethic. Mr. Jack Orestes feels that HR should do a better job screening people.