It case study#2 | Information Systems homework help
IT Case Study#2
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Case Study#2 Please read and review the Chapter 14 Case Study: Then in 800 words write an APA format paper. Each item will have a proper APA heading. The paper must have at least five (5) reputable sources with proper citations from these sources. “JetBlue and WestJet: A Tale of Two IS Projects (page 556 of your text)” After your review, please answer the following questions and formulate them into an APA formatted paper: Response to each of the 1-8 items below must be at least 100 words. Items
- How important is the reservation system at airlines such as West Jet and JetBlue? How does it impact operational activities and decision-making?
- Evaluate the key risk factors of the projects to upgrade the reservation systems of West Jet and JetBlue.
- Classify and describe the problems each airline faced in implementing its new reservation system. What management, organization, and technology factors caused those problems?
- Describe the steps you would have taken to control the risk in these projects.
- Perform research to learn more about the Sabre system. What is it? How did come about?
- JetBlue had the opportunity to learn from the problems encountered by West Jet during its migration. What options did West Jet have to learn from another company who faced a similar situation? What would you recommend to the leadership team?
- Do you believe the West Jet problem is mostly IT-related, or do you think that poor leadership and planning caused the catastrophe? Explain.
- Why do you think that West Jet has slowed down its growth plans, such as the RBC West Jet MasterCard? What does a credit card have to do with the IT issues? Explain.
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