Professionalism | Management homework help

Professionalism Tsys102407 This assignment provides you with an opportunity to explain the dynamics of teamwork, including motivation, conflict resolution, and leadership. First, read the scenario below. Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork: (1) morale is low, (2) employees are consistently late for work while others leave early, (3) workers disagree on the daily workload, (4) there is no drive or enthusiasm, and (5) above all, two employees have complained about harassment. Your team consists of eight employees: three are newly hired employees, five employees are male and three are female. Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team through the five stages of team development. After reading the scenario, write a minimum three-page paper by using the following questions as guidelines:

• Motivation: What is the current state of motivation for employees, and what can you do to improve their motivation?
• Leadership: What can leadership personnel do to positively impact teamwork that eventually leads to better customer service?
• Resolving conflict: How can the employees approach resolving conflicts with one another in order to maintain a positive teamwork dynamic?
• Resolving conflict: How can the employees approach resolving conflicts with customers?
• Teamwork: What types of activities would help the team progress through the five stages of team development? (See page 161 in the textbook for the stages.)

Also, be sure your paper fulfills the following requirements:

• The body of the paper consists of at least three pages.
• The format of your paper follows APA style.
• Properly cite one reference (e.g., journal article) that you located from the university's online library.
• Properly cite two references (e.g., article, webpage) that you located from reputable sources (e.g., online library or reputable webpages).
• Properly cite your textbook within the paper.

CriteriaAchievement LevelLevel 1 - UnsatisfactoryLevel 2 - Needs ImprovementLevel 3 - SatisfactoryLevel 4 - GoodLevel 5 - ExcellentAnalysis(40 points) 0 - 23 Presents an account containing little analysis or relevant argument; interpretation is not well supported. Course concepts and analytical tools are not applied appropriately. 24 - 27 Presents an account that is descriptive but contains little analysis or relevant arguments; interpretation is not well supported. Course concepts and analytical tools are not applied appropriately. 28 - 31 Presents an analysis containing relevant arguments; interpretation is not thoroughly supported and not compelling. Course concepts and analytical tools are sometimes applied appropriately. 32 - 35 Presents a thorough analysis with effective arguments; interpretation is both reasonable and compelling. Course concepts and analytical tools are often applied appropriately. 36 - 40 Presents an insightful and thorough analysis with strong arguments and evidence; interpretation is both reasonable and compelling. Course concepts and analytical tools are always appropriately applied.Research(40 points) 0 - 23 Demonstrates lack of or incomplete application of research findings and/or course content. 24 - 27 Demonstrates limited application of relevant research findings and/or course content. 28 - 31 Demonstrates application of fairly adequate research findings and/or course content. 32 - 35 Demonstrates good application of relevant research findings and/or course content. 36 - 40 Demonstrates excellent application of relevant and compelling research findings and/or course content.Writing Mechanics(10 points) 0 - 5 Writing lacks clarity and conciseness. Serious problems with sentence structure and grammar. Numerous major and/or minor errors in punctuation and spelling. 6 - 6 Writing lacks clarity and/or conciseness. Contains minor problems with sentence structure and some grammatical errors as well as several minor errors in punctuation and spelling. 7 - 7 Writing is mostly clear and concise. Sentence structure and grammar are strong and mostly correct. There may be 3 or 4 minor errors in punctuation and/or spelling 8 - 8 Writing is clear and concise. Sentence structure and grammar are strong. There may be 1-2 minor punctuation errors and/or spelling errors. 9 - 10 Writing is clear and concise. Sentence structure and grammar are excellent. Correct use of punctuation. No spelling errors.APA Guidelines(10 points) 0 - 5 Shows evidence of little to no use of APA format. 6 - 6 Reflects incomplete knowledge of APA format. Source documentation may contain major errors. 7 - 7 Documents sources using APA format with several minor errors. 8 - 8 Documents sources using APA format with a few minor errors. 9 - 10 Documents sources using APA format accurately and consistently.

• 6 years ago
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